Returns

At Aurora Wreaths, every item is custom made with care. We want you to love your purchase, but if your order arrives damaged or defective, we’re here to help.
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Conditions for Returns

• Returns are accepted only for damaged or defective items

• Items must be:
  • Unused
  • In their original condition
  • In the original packaging

• Buyers are responsible for return shipping costs

• Original shipping fees are non-refundable

• Include your order number inside or on the parcel

• Items must be securely packaged — refunds cannot be issued for poorly packaged returns

• Use a recorded delivery service or obtain proof of postage (we are not responsible for lost returns)

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Refunds

Refunds are issued to the original payment method once the returned item has been received and inspected.
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How to Start a Return

Please email us at aurorawreaths@gmail.com within 14 days of receiving your order to request a return.

Non-Returnable Items

• Personalized or custom-made items

• Sale or clearance items

• Items returned for reasons other than a manufacturing defect

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We reserve the right to refuse returns that do not meet the conditions outlined above.